Policies
Mirror Care Guidelines
CARE INSTRUCTIONS
FOR YOUR VELVET MIRROR
Our mirrors are handmade and upholstered with high-quality velvet. With proper care, their beauty will be preserved for many years.
- Remove dust regularly using a soft, dry cloth, a clean upholstery brush, or a lint or dust roller suitable for delicate fabrics.
- Light marks on the velvet frame should be gently dabbed with a slightly damp cloth. Do not rub or scrub.
Do not use cleaning agents, sprays, or liquids directly on the velvet.- Clean the mirror surface using a standard glass cleaner applied to a cloth — never spray directly onto the mirror.
- Wipe the glass gently to prevent moisture from penetrating the velvet frame.
- The mirror is intended for use in dry indoor spaces only. Avoid moisture, splashing water, and direct heat sources.
- Prolonged exposure to direct sunlight should be avoided to preserve the colour and texture of the velvet.
- When lifting or moving the mirror, always use both hands and support the frame evenly.
- Do not lean heavy or sharp objects against the velvet surface.
- When storing the mirror, keep it upright, in its original packaging, and in a dry, well-ventilated place.
Important Notes
As a small, independent brand, managing logistics and return costs carefully allows us to continue producing handcrafted mirrors to a high standard. Each piece is made by hand with care and attention, which is why we strongly recommend reaching out to us before ordering if you have questions about size, colour, or styling.
If you need assistance at any stage, please contact us—we’re always happy to help.
Terms & Conditions
Terms & Conditions
1. Scope and Applicability
These Terms & Conditions apply to all orders placed through the online shop operated by Cadencea GBR (“Cadencea”, “we”, “us”, “our”). By placing an order, you agree to be bound by these Terms & Conditions.
Any differing terms proposed by the customer shall not apply unless expressly agreed in writing.
2. Contracting Party
Cadencea GBR, Ludmila Miscenko & Philipp von Roemeling
Buchenweg 1a, 65321, Heidenrod, Germany
Email: info@cadencia.eu
Further legal information can be found in our Legal Notice (Imprint).
3. Products and Descriptions
Cadencea offers handcrafted decorative mirrors produced using premium materials sourced within predominantly within Europe.
Some products are available in limited stock, while others may be made to order. Product availability is indicated on the product page.
We do not accept fully customised or bespoke orders outside the options explicitly offered in our shop. Materials, sizes, and finishes are carefully curated based on extensive development and testing.
4. Handmade Characteristics & Product Variations
Each Cadencea mirror is made by hand. As a result, slight variations in texture, surface, or finish may occur and are a natural characteristic of velvet fabric, such as silk velvet.
We make every effort to present colours, textures, and details as accurately as possible through photography and video. However, minor differences may occur due to screen settings or lighting conditions and do not constitute a ''discrepancy''.
5. Ordering Process and Contract Formation
By placing an order, you submit a binding offer to purchase the selected product(s).
A contract is formed only once you receive an order confirmation email from us. We reserve the right to refuse or cancel orders in cases of pricing errors, availability issues, or suspected misuse.
6. Prices and VAT
All prices are shown in the applicable currency.
VAT treatment depends on the applicable regulations at the time of sale. Where VAT is not charged, this will be indicated accordingly. Any customs duties, import taxes, or additional charges for non-EU deliveries are the responsibility of the customer.
7. Payment Methods
We accept the following payment methods:
Shopify Payments
PayPal
Credit and debit cards supported by Shopify Payments
Payment is due immediately upon placing the order.
8. Delivery and Shipping
We ship to selected EU and non-EU countries. Only countries explicitly available during checkout are eligible for delivery.
Delivery times vary by destination and product type. Processing times and estimated delivery times are stated separately in our Shipping & Returns Policy.
9. Transfer of Risk and Damaged Goods
The risk of loss or damage transfers to the customer upon delivery.
Customers must inspect the goods immediately upon receipt. Any transport damage must be reported to us within 24 hours of delivery, together with clear photographic evidence of the damage and packaging.
Failure to report damage within this timeframe may affect our ability to process claims with shipping providers.
10. Right of Withdrawal (EU Customers)
Consumers within the European Union have a statutory right to withdraw from the contract within 14 days of receiving the goods, in accordance with applicable consumer protection laws.
Details on exercising this right, return conditions, and refund timelines are provided in our Shipping & Returns Policy.
11. Returns and Refunds
Returns are subject to the conditions outlined in our Shipping & Returns Policy.
Returned items must be unused and in original packaging suitable for safe transport. Return shipping costs are borne by the customer unless otherwise required by law.
12. Liability
We are liable for damages only in cases of intent or gross negligence, or where mandatory statutory liability applies.
We are not liable for indirect damages, loss of profit, or consequential damages, except where required by law.
This limitation does not apply to liability for injury to life, body, or health.
13. Force Majeure
We shall not be held responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural events, supply disruptions, transport delays, or governmental actions.
14. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If the customer is a merchant, the place of jurisdiction shall be Germany.
15. Contact
For questions regarding these Terms & Conditions, please contact:
Email: info@cadencia.eu
Shipping & Returns
Shipping & Returns Policy
Shipping
All Cadencea mirrors are handmade to order using premium materials sourced in Europe.
Order preparation time:
Orders are prepared within 2 business days, excluding weekends and public holidays.
Shipping providers:
We work with different courier services depending on the destination to ensure reliable delivery.
Shipping times:
Delivery times vary by destination and will be provided at checkout or in the shipping confirmation email.
Duties & taxes:
Any customs duties, import taxes, or local charges imposed by the destination country are the responsibility of the customer. These costs are not included in the product price or shipping fee.
Returns
We want you to be happy with your purchase and encourage you to contact us if you need advice on mirror selection or styling before ordering.
Eligibility:
Returns are accepted within 14 days of receipt for customers located within the European Union, in accordance with EU consumer regulations.
Condition:
Returned items must be:
Unused
In original packaging, properly secured to prevent damage during transit
Return shipping:
Return shipping costs are borne by the customer
A tracked shipping service is required, and the tracking number must be provided to Cadencea
Refunds:
Once the returned product is received and inspected, refunds will be processed within 7 calendar days.
Refunds are issued to the original payment method.
Important Notes
As a small, independent brand, managing logistics and return costs carefully allows us to continue producing handcrafted mirrors to a high standard. Each piece is made by hand with care and attention, which is why we strongly recommend reaching out to us before ordering if you have questions about size, colour, or styling.
If you need assistance at any stage, please contact us—we’re always happy to help.
Privacy Policy
Last updated: 13 January 2026
Cadencea (“we”, “us”, “our”) operates this website and online store. We are committed to protecting your personal data and handling it responsibly in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or contact us.
1. Personal Information We Collect
Depending on how you interact with our store, we may collect the following information:
Information you provide directly
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via Shopify and payment providers)
- Order history
- Messages sent to us via email or contact forms
Information collected automatically
- IP address
- Device and browser information
- Pages viewed and actions taken on our site
- Cookies and similar technologies (see Section 7)
We do not knowingly collect data from children.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill orders
- Communicate with you about your purchase or inquiries
- Provide customer support
- Improve our website and shopping experience
- Comply with legal and accounting obligations
- Send marketing emails (only if you have given consent)
3. Legal Basis for Processing (EU / EEA)
We process your data under the following legal grounds:
- Performance of a contract (order fulfillment)
- Legal obligations (tax, accounting)
- Legitimate interests (website functionality, fraud prevention)
- Consent (marketing communications)
You may withdraw your consent at any time.
4. Sharing Your Information
We only share your personal data when necessary, including with:
- Shopify, our ecommerce platform
- Payment providers (e.g. card processors)
- Shipping and fulfillment partners
- IT and analytics service providers
All third parties are required to protect your data and use it only for the agreed purpose.
We do not sell your personal data.
5. International Data Transfers
Our store is hosted by Shopify. Your information may be processed outside the EU, including in Canada and the United States.
Where required, data transfers are protected by:
- EU Standard Contractual Clauses
- Other legally approved safeguards
6. Data Retention
We retain your personal information only as long as necessary:
- To fulfill orders and provide services
- To comply with legal obligations
- To resolve disputes
7. Cookies
We use cookies to:
- Enable core website functionality
- Analyze site performance
- Improve user experience
You can manage cookie preferences through your browser settings.
8. Your Rights
If you are located in the EU, UK, or EEA, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
9. Security
We take reasonable technical and organizational measures to protect your personal data. However, no online system can guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The latest version will always be available on this page.
12. Contact Details
Cadencea
Buchenweg 1a
65321 Heidenrod
Germany
For data protection purposes, Cadencea is the data controller.